You can connect your RateHighly account with Survicate to automatically send review request emails to your users after they complete a survey.
💡 Read how to trigger review requests after a Survicate survey is completed.
What data is received by RateHighly?
RateHighly will receive users details and responses from Survicate.
This is a soft-realtime integration. You can expect to see a Survicate response in RateHighly within minutes of it occurring in Survicate.
Steps to connect RateHighly to Survicate
Note: A paid Survicate plan is required to use the Data Export API, which the RateHighly integration uses.
In Survicate
In the Survicate dashboard go to Survey Settings > Access Keus
Copy your API key (you don't need your workspace key)
In RateHighly
In the RateHighly dashboard go to Settings > Integrations
Click Set up on the Survicate integration
Give the integration a name such as 'Survicate'
Paste in the API key you created earlier
Click save
Copy your new Webhook URL
In Satismeter
Navigate to any Survey you want to connect and click "Edit"
Go to Connections and click "Webhooks"
Click on Settings, then enable "Send notifications on survey completion"
Paste in your Webhook URL from your RateHighly integration
Save your survey, and do the same for any other surveys you wish to connect to RateHighly
This will create the integration and begin the historical sync of your data. Any new responses in your Survicate surveys will also be sent to RateHighly after the initial sync completes.
You can now trigger review requests after a Survicate survey is completed!
Managing your integration
You can Pause or Remove an integration at any time from RateHighly. Pausing the integration will stop any new review request sequences from being triggered after a survey is completed.
Removing an integration deletes the integration permanently, but does not delete any data from RateHighly.