You can invite users to review your service using RateHighly's Transactional email Campaign which automatically sends feedback and review invitations to your users.
Need help choosing a campaign?
RateHighly offers several different campaign types to meet different requirements. If you have any questions please contact us and we will be happy to advise you.
How does the transactional email campaign work?
The transactional email campaign is triggered by adding a unique RateHighly email address as a BCC (blind carbon copy) receiver to any email that you send to your customers.
For instance, when sending a receipt to a customer you could add your RateHighly campaign email address as a BCC.
This triggers an email that is sent to the user to request a rating.
When a user rates highly we will request a testimonial from the user.
When a user gives a negative rating we will request feedback with a similar form.
You can control the threshold at which a user is requested to share a testimonial in your email campaign settings (more detail below).
This will trigger an email campaign to the user to request that the user post a review on your chosen review sites or on social media.
Configuring your campaign
Set up automated review invitations
On the Transactional Email Campaign dashboard, click Set up automated review invitations which will show you the steps to start your campaign. It should take you a few seconds to get started by following those steps.
First, copy your unique campaign email address.
When emailing your customers add the email address you just copied as a BCC recipient.
RateHighly will automatically add the customer to the campaign and email them approximately 15 minutes later.
You can send yourself an example email to trigger a live demo - your responses will be saved, so you can see the full end-to-end experience that your customers will see.
Configure your campaign
You can change the behaviour of your campaign in a few ways:
Email sender: Choose which person at your organisation will be the email sender when RateHighly delivers emails to your customers. The email will be sent from that person's email address. The user must be a member of your RateHighly account.
Minimum rating to request a testimonial: Choose the threshold at which a user is asked to give feedback or a testimonial. For instance, if your user gives a 3/5 rating they will be asked for feedback under the default settings and only users who give a 4 or 5 out of 5 will be asked to give a testimonial.
Sharing destinations: Choose which review sites or social media sites you would like your users to post their testimonials on.
Offer an incentive
You can optionally offer a nominal incentive to users who post a review on a third-party site.
👋 A subscription to the Growth plan is required to offer incentives. See our pricing.
Limits
You can decide how frequently you want new users to enter your campaign.
Get started
Go to Manage Transactional Email Campaign to get set up.
Questions? We have answers
If you have any questions about the email campaign, please get in touch with our customer service team.
Our team is based in London, England 🇬🇧 and would be super happy to help you.
Note: We don't use AI or outsource our customer service because we believe excellent customer support is very important. Check out our support hours here.